Last updated: October 2026
These Terms of Use and Ticket Purchase (“Terms”) govern the use of the Atlas One ticketing platform, the purchase and use of event tickets, payments, cancellations, event rescheduling and refunds.
The Platform is operated by:
Atlas One Ltd. / אטלס וואן בע״מ Company No. 516345022
hereinafter: “Atlas One”, the “Platform” or the “Company”.
A person purchasing a ticket or using the Platform is referred to as the “Purchaser”.
The person or entity responsible for producing and conducting a particular event is referred to as the “Organizer”.
By placing an order and confirming acceptance of these Terms, the Purchaser confirms that they have read and understood these Terms and agree to be bound by them in full.
These Terms form an integral part of every transaction made through Atlas One.
1. General Provisions
1.1. Atlas One provides a technology platform for publishing events, selling and distributing tickets, processing orders, issuing electronic tickets and managing admission to events.
1.2. Unless expressly stated otherwise, the Organizer is the person or entity identified as such on the relevant event page.
1.3. Atlas One and the Organizer may be separate legal entities.
1.4. Event information, including content, program, participants, artists, date, time, venue, age restrictions, ticket categories, seating plan and special admission conditions, is provided by the Organizer.
1.5. Where Atlas One is not the Organizer, responsibility for producing and conducting the event, its content, program, artists, venue and organizational decisions rests with the Organizer to the extent provided by law.
1.6. Use of the Platform and purchase of a ticket constitute acceptance of these Terms.
2. Purchaser’s Obligations
2.1. The Purchaser must provide accurate and current information when placing an order.
2.2. The Purchaser is responsible for the accuracy of the telephone number, email address, name and other information provided.
2.3. The Purchaser must review the event information before completing the purchase.
2.4. The Purchaser must verify the event name, date and time, venue, age restrictions, ticket category, section, row and seat where applicable, number of tickets, total price, applicable fees and special event conditions.
2.5. An error made by the Purchaser in selecting an event, date, ticket category, quantity or seat does not in itself create a mandatory right to a refund unless otherwise required by law.
3. Orders
3.1. Adding a ticket to the shopping cart or beginning the payment process does not guarantee reservation of the ticket until the transaction has been successfully completed.
3.2. An order is completed once payment has been successfully confirmed and Atlas One has generated an order confirmation.
3.3. Following successful completion, the Purchaser will receive a confirmation and/or electronic ticket, or access to the ticket will be provided through another method available on the Platform.
3.4. The Purchaser must review the confirmation and promptly notify Atlas One of any material error.
3.5. Atlas One may cancel or suspend an order where there is a reasonable suspicion of fraud, unauthorized use of a payment method, a technical error, duplicate transaction, misuse of the Platform, or an obvious error in the ticket price or parameters.
4. Prices and Fees
4.1. Ticket prices are displayed on the event page and/or during checkout.
4.2. The total order price is displayed before payment is confirmed.
4.3. The total price may include the ticket price, an Atlas One service fee, an Organizer fee and other applicable charges.
4.4. By making payment, the Purchaser confirms acceptance of the total transaction amount.
4.5. A subsequent change in the price of similar tickets does not entitle the Purchaser to a recalculation of a completed transaction.
5. Payment
5.1. Payment is made using one of the methods available on the Platform.
5.2. Payments may be processed by third-party payment processors and service providers.
5.3. Atlas One may provide such service providers with information necessary to process the payment, identify the transaction, prevent fraud and process refunds.
5.4. The Purchaser must use the payment method lawfully and with proper authorization.
5.5. If payment is successfully completed but a ticket is not issued due to a technical malfunction, Atlas One will, following verification, issue the ticket or refund the relevant amount if issuance is not possible.
6. Electronic Tickets
6.1. A ticket may be provided as an electronic document, QR code, barcode, link or other electronic identifier.
6.2. Each ticket contains a unique identifier and grants admission in accordance with the conditions applicable to that ticket.
6.3. One ticket grants one admission unless expressly stated otherwise.
6.4. Once successfully scanned, a ticket is considered used in full or for the relevant number of persons in the case of a group ticket.
6.5. The Purchaser is responsible for safeguarding the ticket and its identifier.
6.6. The Purchaser bears responsibility for the consequences of sharing or transferring the ticket or a copy thereof to any third party.
6.7. Where multiple copies of the same ticket are presented, admission will be granted to the ticket that is successfully validated first.
6.8. Atlas One and the Organizer are not required to compensate a person refused admission because the ticket was previously used by another person as a result of the Purchaser sharing or disclosing it.
7. Admission to the Event
7.1. Visitors must present a valid ticket and comply with lawful rules of the Organizer and venue.
7.2. The Organizer or venue may request identification where required to verify age, a personalized ticket, eligibility for a benefit or other applicable conditions.
7.3. Admission may be refused, or a visitor may be removed, for violation of law, safety requirements, material breach of venue rules, violent behavior or threatening conduct.
7.4. In such circumstances, no ticket refund will be provided unless otherwise expressly required by law.
8. Changes to the Event Program
8.1. The Organizer may make reasonable changes to the event program.
8.2. Changes to the order of performances, duration of individual performances, secondary participants, performance times of individual artists or other program elements do not automatically constitute cancellation of the event.
8.3. Such changes do not by themselves create an automatic right to a refund where the event takes place, unless mandatory law provides otherwise.
9. Event Rescheduling
9.1. The Organizer may change the date and/or time of an event due to production, organizational, technical or safety considerations, force majeure or other objective circumstances.
9.2. If an event is rescheduled, purchased tickets automatically remain valid for the new date. No exchange or reissuance is required unless otherwise communicated.
9.3. Notice of the rescheduling and the new date will be sent to the Purchaser through one or more contact channels provided at the time of purchase and/or through the Platform.
9.4. If the new date is unsuitable for the Purchaser, the Purchaser must submit a refund request within 7 calendar days from the date on which official notice of the new event date is sent.
9.5. If no refund request is received within that 7-day period, the Purchaser shall be deemed to have accepted the new date, agreed to the rescheduling and confirmed that the ticket remains valid for the new date.
9.6. Once the 7-day period has expired, a refund based solely on the change of event date will not be provided.
9.7. Failure to use the ticket on the new date after expiration of this period does not in itself create a right to a refund.
10. War, Emergency Circumstances and Force Majeure
10.1. Force majeure circumstances may include war, hostilities, armed conflict, missile, drone or other attacks, terrorist acts or substantial terrorist threats, a declared state of emergency, mobilization, restrictions or instructions issued by the Home Front Command (פיקוד העורף), police, government or other competent authorities, prohibition or restriction of public gatherings, closure or substantial restriction of a venue, closure of airspace, substantial disruption of international air transport, natural disasters, fires, epidemics, widespread strikes and other extraordinary circumstances beyond the reasonable control of the Organizer and/or Atlas One.
10.2. If such circumstances make it impossible or unreasonable to conduct the event on its originally scheduled date, the Organizer may reschedule the event.
10.3. Rescheduling due to force majeure does not automatically constitute cancellation of the event.
10.4. Purchased tickets automatically remain valid for the new date.
10.5. Once the new date is determined, the Purchaser will be notified accordingly.
10.6. If the new date is unsuitable for the Purchaser, a refund request must be submitted within 7 calendar days from the date on which notice of the new date is sent.
10.7. If no request is received within this period, the Purchaser shall be deemed to have accepted the rescheduling and the new date, after which no refund will be provided solely because of the rescheduling.
10.8. If the event is permanently cancelled and the Organizer announces that no new date will be scheduled, refunds will be processed in accordance with applicable law and these Terms.
11. Event Cancellation
11.1. An event is considered cancelled for the purposes of this section when the Organizer makes a final decision not to conduct the event and not to reschedule it.
11.2. In the event of permanent cancellation, Purchasers will be notified through available contact details and/or the Platform.
11.3. Refunds will be made in the manner and amount required by applicable law.
11.4. Refunds will generally be made to the payment method originally used, where technically and legally possible.
11.5. The actual time required for funds to appear may depend on the payment system, bank or card issuer.
12. Cancellation by the Purchaser
12.1. The Purchaser may cancel a distance transaction in the circumstances and within the periods provided by Israeli law.
12.2. Tickets are subject to the rules applicable under law to accommodation, travel, leisure and recreation services.
12.3. Where the Purchaser has a statutory cancellation right, the request must be submitted using an applicable cancellation method and within the statutory period.
12.4. Where cancellation is initiated by the Purchaser and is not due to a breach by the seller or service provider, and applicable law permits a cancellation fee, the statutory cancellation fee will be deducted.
12.5. Such fee shall be 5% of the relevant transaction amount or NIS 100, whichever is lower, unless otherwise provided by law.
12.6. Where the Purchaser has no statutory or contractual cancellation right, Atlas One and/or the Organizer are not required to provide a refund.
13. Voluntary Refunds
13.1. Atlas One and/or the Organizer may, at their discretion, agree to provide a refund even where the Purchaser has no statutory or contractual right to one.
13.2. Such refund is voluntary and does not constitute acknowledgment of an obligation to provide a refund.
13.3. A voluntary refund may be subject to conditions determined by Atlas One and/or the Organizer.
13.4. An administrative, service or cancellation fee may be deducted from a voluntary refund, and the applicable amount will be communicated when the refund is approved.
13.5. Granting a voluntary refund to one Purchaser does not create an obligation to provide a similar refund to other Purchasers.
14. Circumstances in Which No Cancellation Fee Is Charged
14.1. Where mandatory law requires a full refund due to a defect, material non-conformity, failure to provide the paid service or another breach for which a cancellation fee may not lawfully be charged, no such fee will be deducted.
14.2. Nothing in these Terms authorizes Atlas One or the Organizer to retain an amount that must be refunded under mandatory law.
15. Submitting a Refund Request
15.1. A cancellation or refund request must be submitted through Atlas One’s electronic cancellation mechanism or by another method provided by law.
15.2. The Purchaser must provide information sufficient to identify the transaction, including, where necessary, name, order number, email address, telephone number, ticket details and other reasonably required information.
15.3. The date and time on which an electronic request is received by the Atlas One system will be considered the submission time.
15.4. The Purchaser is responsible for submitting the request on time.
16. Processing Refunds
16.1. An approved refund will generally be returned to the original payment method.
16.2. Following a full refund, the relevant ticket will be cancelled.
16.3. A cancelled ticket does not provide admission to the event.
16.4. In the case of a partial refund, the relevant tickets or order items will be cancelled.
16.5. Once Atlas One has instructed the relevant payment provider to process the refund, Atlas One is not responsible for processing times of the bank, payment system or card issuer.
17. Special Consumer Rights
17.1. Certain categories of consumers may have additional rights to cancel distance transactions under Israeli law.
17.2. Such rights apply subject to the conditions established by law.
17.3. Atlas One may request information or documentation reasonably necessary to verify eligibility for such rights.
18. Atlas One Liability
18.1. Atlas One is responsible for operation of the ticketing platform to the extent required by law.
18.2. Where Atlas One is not the Organizer, Atlas One is not responsible for acts or omissions of the Organizer, artists, venue, Organizer’s contractors or other third parties, except where such responsibility is imposed on Atlas One by law.
18.3. Atlas One does not guarantee the participation of a particular artist, duration of a performance, order of the program or other matters controlled by the Organizer.
18.4. Atlas One is not responsible for inability to use a ticket for reasons attributable to the Purchaser, including late arrival, selection of the wrong date, loss of a ticket, disclosure of a QR code or violation of event rules.
18.5. To the maximum extent permitted by law, Atlas One shall not be liable for indirect damages, loss of profit, transportation costs, hotel costs, airfare, parking, meals or other ancillary expenses associated with attendance, cancellation or rescheduling of an event.
19. Organizer Liability
19.1. The Organizer is responsible for organizing and conducting the event.
19.2. The Organizer determines the program, participants, venue, admission rules, date and time within the limits of applicable law.
19.3. Information published by the Organizer through Atlas One is provided under the Organizer’s responsibility.
20. Personal Data
20.1. Atlas One may process personal data necessary to provide the Platform’s services and perform the transaction.
20.2. Such information may include name, telephone number, email address, order and ticket information, payment transaction information and technical information.
20.3. Data may be used to process orders and payments, issue and deliver tickets, identify Purchasers, provide customer service, prevent fraud, control admission, process refunds, provide information regarding changes, rescheduling or cancellation, and comply with legal requirements.
20.4. Information necessary for performance of the transaction may be shared with the Organizer, payment providers and other service providers.
20.5. Personal data is processed in accordance with applicable law and the Atlas One Privacy Policy.
21. Marketing Communications
21.1. Acceptance of these Terms does not constitute consent to receive marketing communications.
21.2. Consent to receive marketing communications from Atlas One is requested separately.
21.3. Consent to receive marketing communications from the Organizer is also requested separately where such an option is offered.
21.4. Refusal to receive marketing communications does not prevent the purchase of a ticket.
21.5. Atlas One and/or the Organizer may send operational communications necessary to perform the transaction, including order confirmations, tickets, payment information, information regarding changes of time or venue, rescheduling, cancellation and instructions necessary to attend the event.
22. Technical Malfunctions
22.1. Atlas One takes reasonable measures to maintain stable operation of the Platform but does not guarantee absolute uninterrupted availability.
22.2. The Platform may be temporarily unavailable due to maintenance or failures of external systems.
22.3. Atlas One may correct obvious technical errors.
22.4. A technical error does not deprive a Purchaser of mandatory rights provided by law.
23. Prohibited Use
23.1. The Platform may not be used for fraud, unauthorized access, automated bulk purchasing, interference with Atlas One systems or other unlawful activities.
23.2. Atlas One may restrict access and cancel transactions associated with unlawful activity to the extent permitted by law.
24. Intellectual Property
24.1. Atlas One software, interface, design, structure and proprietary materials are the intellectual property of Atlas One or the relevant rights holders.
24.2. Event materials may belong to Organizers, artists or other rights holders.
24.3. Purchasing a ticket does not grant any rights to use such intellectual property.
25. Amendments to the Terms
25.1. Atlas One may amend these Terms from time to time.
25.2. Amendments may result from developments to the Platform, changes in law, payment procedures or the nature of services.
25.3. The version presented to the Purchaser at the time of a particular transaction applies to that transaction unless mandatory law provides otherwise.
25.4. Atlas One may retain an electronic record of the version accepted by the Purchaser.
26. Evidence of Acceptance
26.1. The Purchaser is provided with an opportunity to review these Terms before completing a purchase.
26.2. To complete the transaction, the Purchaser confirms acceptance by checking the relevant box.
26.3. Atlas One may retain the date and time of acceptance, order number, Terms version and other relevant technical information.
26.4. Electronic confirmation may serve as evidence of acceptance of the relevant version of the Terms to the extent permitted by law.
27. Language Versions
27.1. These Terms may be provided in Hebrew, Russian and English.
27.2. All versions are intended to reflect the same material terms.
27.3. In the event of a discrepancy, the Hebrew version shall prevail to the extent permitted by law.
28. Governing Law
28.1. These Terms are governed by the laws of the State of Israel.
28.2. Disputes shall be heard by the competent courts of Israel in accordance with applicable jurisdiction rules.
29. Mandatory Provisions of Law
29.1. These Terms regulate the contractual relationship between the Purchaser, Atlas One and, where applicable, the Organizer.
29.2. Nothing in these Terms limits consumer rights that cannot be modified or waived by agreement under Israeli law.
29.3. If any provision conflicts with a mandatory provision of law, it shall apply to the maximum extent permitted by law or shall be inapplicable only to the extent of such conflict.
29.4. Invalidity or unenforceability of one provision does not affect the remaining provisions.
30. Contact Details
Atlas One Ltd. / אטלס וואן בע״מ Company No. 516345022
Current contact details, customer support information and available methods for submitting a transaction cancellation notice are published on the Platform.
31. Purchaser Confirmation
By completing the purchase, the Purchaser confirms that they have reviewed these Terms, understand the terms governing ticket purchase and use, have reviewed the cancellation, refund and event rescheduling provisions, understand the 7-day refund request period applicable following rescheduling, and accept these Terms in full.
Consent to receive marketing communications from Atlas One and the Organizer is provided separately and is not a condition of purchasing a ticket.